Return policy
1. Return Conditions
- Condition Requirements:
- 📦 Unused and Unopened: Products must be in original packaging
- ⏰ Time Frame: Submit request within 7 business days
- 🧾 Proof of Purchase: Must provide original order details
- Important Notes:
- 🚚 Return Shipping:
- Within 7 days: Free return shipping
- After 7 days: Customer responsible for shipping costs
- 🔄 Change of Mind Returns: Customer bears all return costs
- 🚚 Return Shipping:
2. Return Process
- Submit Request:
Email to [email protected] with:- Order number
- Product photos
- Return reason
- Review Process:
48-hour review timeframe - Refund Processing:
5-7 business days to original payment method
3. Refund Details
- 💸 Possible Deductions:
- Original shipping costs
- Restocking fees (if applicable)
- 💳 Refund Method: Original payment source only
4. Contact Support
📩 Email: [email protected]
⏰ Response Time: 24-48 business hours
⚠️ Policy Notice: We reserve the right to update this policy without prior notice. Please check the latest version before initiating returns.